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Natural Instinct

<p id="isPasted" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin: 0.5rem 0px 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Yes, we do!&#xA0; Just place your order in the usual way and select the Click and&#xA0;Collect&#xA0;option at the&#xA0;checkout. This method will only be available for postcodes within a 20 mile radius of our HQ, in Frimley, Surrey.<p style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin: 0.5rem 0px 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our team will ensure your order will be ready for your collection. Please do allow at least three hours&#x2019; notice during our normal shop hours of 9am to 5pm Monday to Friday and&#xA0;10am to 2.30pm on&#xA0;Saturdays.&#xA0; &#xA0;<p style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin: 0.5rem 0px 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please remember to bring your Bag for Life or boxes with you as we do not supply plastic bags for boxes for Click and Collect orders.<p style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin: 0.5rem 0px 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For more information click&#xA0;<a href="https://www.naturalinstinct.com/click-and-collect" rel="noopener" style="box-sizing: border-box; background-color: initial; color: rgb(55, 55, 52); transition: all 0.1s ease-in-out 0s; text-decoration: none;" target="_blank">here</a>.

Yes, we do!  Just place your order in the usual way and select the Click and Collect option at the checkout. This method will only be available for postcodes within a 20 mile radius of our HQ, in Frimley, Surrey. Our team will ensure your order will

Do you offer a Click and Collect Service?

Shipping & Delivery

General Order & Shipping FAQs

Ordering FAQs

What is Natural Instinct raw food?

What ingredients do you use in your recipes?

Is it more expensive to feed Natural Instinct?

Is it safe for my dog to eat bones?

What is the bone content in Natural Instinct raw pet food?

Why do you not include offal in all your recipes?

Do you have 80:10:10 recipes?

Do I need to add supplements or other food to Natural Instinct raw pet food?

Can I feed my pet pasta or rice with Natural Instinct pet food?

All About Raw

Can I just order treats?

What payment methods do you accept?

Can I amend or cancel my order once it has been processed?

Do you have returns and refund policy?

Do you offer a subscription service?

Where do you deliver to?

How will my order arrive?

How much fits in a box?

How much will fit in my freezer?

What courier do you use?

Do you offer next day delivery?

Can I pay for a specific delivery time?

Courier and delivery lead times

What are the delivery charges to GB?

What is the minimum amount I have to order?

Non-Frozen Orders

Great Britain

How much is the delivery cost and how long will it take to arrive?

Jersey & Guernsey

Isle of Man

Scottish Highlands

How do I make the transition?

Can I change to raw food immediately?

Once the transition is made can I feed kibble with raw ongoing?

When can I introduce recreational bones to my dog's diet?

Can my dog have any of Natural Instinct's treats during the transition?

My dog seems hungrier on the raw diet then they did before, what can I do?

Fussy Feline? We can help!

Transition to Raw

How much should I feed my dog?

How much should I feed my puppy?

What should I feed my puppy?

When can my puppy transition on to adult food?

Can I feed my puppy bones and treats?

Dogs & Puppies

What are your tubs made from?

Why do we use polystyrene boxes for shipping our products?

Are the outer cardboard box and the sleeves recyclable?

Are you reviewing packaging alternatives?

Packaging

Why is my dog being sick?

Will my dog get worms from eating raw food?

My dog is overweight, what should I do?

My dog has allergies, can I feed Natural Instinct raw pet food?

My dog has runny stools and my vet wants to put him on a special formulated dry food, can I feed Natural Instinct instead?

Do you offer a Click and Collect Service?Updated a year ago