Please note deliveries to Jersey & Guernsey take approximately two working days. We recommend ordering before 1pm Monday to Wednesday to ensure you receive your order the same week.

<p data-pb-style="637CBE803D529" id="isPasted" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin: 0px; padding: 0px; text-align: center; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note deliveries to Jersey &amp; Guernsey take <strong>approximately two working days</strong>.&#xA0;</p><p data-pb-style="637CBE803D535" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin: 0px; padding: 0px; text-align: center; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><table style="width: 100%;"><thead><tr><th><div style="text-align: center;">Weight</div></th><th><div style="text-align: center;">Delivery Charge</div></th></tr></thead><tbody><tr><td style="width: 50.0000%;"><div data-empty="true" style="text-align: center;">5-24kg</div></td><td style="width: 50.0000%;"><div style="text-align: center;">&#xA3;17.50</div></td></tr><tr><td style="width: 50.0000%;"><div style="text-align: center;">25-48kg</div></td><td style="width: 50.0000%;"><div style="text-align: center;">&#xA3;35</div></td></tr><tr><td style="width: 50.0000%;"><div style="text-align: center;">49-72kg</div></td><td style="width: 50.0000%;"><div style="text-align: center;">&#xA3;50.50</div></td></tr><tr><td style="width: 50.0000%;"><div style="text-align: center;">73kg-96kg</div></td><td style="width: 50.0000%;"><div style="text-align: center;">&#xA3;65</div></td></tr><tr><td style="width: 50.0000%;"><div style="text-align: center;">97-120kg</div></td><td style="width: 50%; text-align: center;">&#xA3;80</td></tr></tbody></table><p><br></p><p id="isPasted" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin: 0px; padding: 0px; text-align: center; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We recommend ordering <strong>before 1pm Monday to Wednesday</strong> to ensure you receive your order the same week.</p>

How much is the delivery cost and how long will it take to arrive?

Our minimum order weight for delivery is 5kg of food. This is to ensure the food remains frozen during transit but as you are located in a 2 day shipping location, we'd advise ordering at least 10-12kg, especially in the warmer months.

<p><span data-contrast="auto" id="isPasted" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">Our minimum order weight&#xA0;</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">for delivery&#xA0;</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">is 5kg of food</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">. This</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">&#xA0;is to ensure the food</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">&#xA0;remains frozen during transit but as you are located in a 2 day shipping location, we&apos;d advise ordering at least 10-12kg, especially in the warmer months.</span></span></p>

What is the minimum amount I have to order?

A friendly member of our team will respond as soon as possible!

Natural Instinct

Jersey & Guernsey

Shipping & Delivery

What is Natural Instinct raw food?

What ingredients do you use in your recipes?

Is it more expensive to feed Natural Instinct?

Is it safe for my dog to eat bones?

What is the bone content in Natural Instinct raw pet food?

Why do you not include offal in all your recipes?

Do you have 80:10:10 recipes?

Do I need to add supplements or other food to Natural Instinct raw pet food?

Can I feed my pet pasta or rice with Natural Instinct pet food?

All About Raw

Can I just order treats?

What payment methods do you accept?

Can I amend or cancel my order once it has been processed?

Do you have returns and refund policy?

Do you offer a subscription service?

Where do you deliver to?

How will my order arrive?

How much fits in a box?

Do you offer a Click and Collect Service?

How much will fit in my freezer?

Ordering FAQs

What courier do you use?

Do you offer next day delivery?

Can I pay for a specific delivery time?

Courier and delivery lead times

General Order & Shipping FAQs

What are the delivery charges to GB?

Non-Frozen Orders

Great Britain

Isle of Man

Scottish Highlands

How do I make the transition?

Can I change to raw food immediately?

Once the transition is made can I feed kibble with raw ongoing?

When can I introduce recreational bones to my dog's diet?

Can my dog have any of Natural Instinct's treats during the transition?

My dog seems hungrier on the raw diet then they did before, what can I do?

Fussy Feline? We can help!

Transition to Raw

How much should I feed my dog?

How much should I feed my puppy?

What should I feed my puppy?

When can my puppy transition on to adult food?

Can I feed my puppy bones and treats?

Dogs & Puppies

What are your tubs made from?

Why do we use polystyrene boxes for shipping our products?

Are the outer cardboard box and the sleeves recyclable?

Are you reviewing packaging alternatives?

Packaging

Why is my dog being sick?

Will my dog get worms from eating raw food?

My dog is overweight, what should I do?

My dog has allergies, can I feed Natural Instinct raw pet food?

My dog has runny stools and my vet wants to put him on a special formulated dry food, can I feed Natural Instinct instead?