General Order & Shipping FAQs

Great Britain

Jersey & Guernsey

Isle of Man

Scottish Highlands

A friendly member of our team will respond as soon as possible!

Natural Instinct

Shipping & Delivery

What is Natural Instinct raw food?

What ingredients do you use in your recipes?

Is it more expensive to feed Natural Instinct?

Is it safe for my dog to eat bones?

What is the bone content in Natural Instinct raw pet food?

Why do you not include offal in all your recipes?

Do you have 80:10:10 recipes?

Do I need to add supplements or other food to Natural Instinct raw pet food?

Can I feed my pet pasta or rice with Natural Instinct pet food?

All About Raw

Can I just order treats?

What payment methods do you accept?

Can I amend or cancel my order once it has been processed?

Do you have a returns and refund policy?

Do you offer a subscription service?

Where do you deliver to?

How will my order arrive?

How much fits in a box?

Do you offer a Click and Collect Service?

How much will fit in my freezer?

Ordering FAQs

What courier do you use?

Do you offer next day delivery?

Can I pay for a specific delivery time?

Courier and delivery lead times

What are the delivery charges to GB?

What is the minimum amount I have to order?

Non-Frozen Orders

How much is the delivery cost and how long will it take to arrive?

How do I make the transition?

Can I change to raw food immediately?

Once the transition is made can I feed kibble with raw ongoing?

When can I introduce recreational bones to my dog's diet?

Can my dog have any of Natural Instinct's treats during the transition?

My dog seems hungrier on the raw diet then they did before, what can I do?

Fussy Feline? We can help!

Transition to Raw

How much should I feed my dog?

How much should I feed my puppy?

What should I feed my puppy?

When can my puppy transition on to adult food?

Can I feed my puppy bones and treats?

Dogs & Puppies

What are your tubs made from?

Are the outer cardboard box and the sleeves recyclable?

Are you reviewing packaging alternatives?

Packaging

Why is my dog being sick?

Will my dog get worms from eating raw food?

My dog is overweight, what should I do?

My dog has allergies, can I feed Natural Instinct raw pet food?

My dog has runny stools and my vet wants to put him on a special formulated dry food, can I feed Natural Instinct instead?

A Dog's Health

How much should I feed my cat?

What recipes are suitable for my cat?

What should I feed my kitten?

How much should I feed my kitten?

How often should I feed my kitten?

When can my kitten transition on to adult food?

Can I feed my cat or kitten treats?

Cats and Kittens

Will my order arrive frozen?

How should I store Natural Instinct frozen raw pet food?

How should I defrost Natural Instinct raw pet food?

How should I store Natural Instinct treats?

Can I feed treats frozen or should they be defrosted?

How long will Natural Instinct raw pet food and treats last?

Storing & Defrosting

Where will I find the best before date and batch number?

How should I handle Natural Instinct raw pet food?

What Regulations do you follow?

Do I need to cook Natural Instinct raw pet food before feeding to my pet?

What if my pet doesn’t eat all of the food at their mealtime?

Preparation & Safety

Food Storage & Preparation

What is The Raw Rewards Trail?

How do I join The Raw Rewards Trail Loyalty Scheme?

Who is eligible to participate in The Raw Rewards Trail?

How do I earn Trail Tokens?

How do I check my Trail Tokens balance?

How do I redeem my Trail Tokens?

What can I redeem my Trail Tokens for?

Do my Trail Tokens and voucher codes expire?

Can I combine my voucher codes with other promotions?

Can I transfer my Trail Tokens to someone else?

What should I do if I notice an issue with my Trail Tokens?

Can I earn Trail Tokens on past purchases made before joining The Raw Rewards Trail?