You can order our Ambient treats and other non-frozen products with no minimum order quantity. If your order contains 5 or more non-frozen items, you will receive free shipping on our DPD Expresspak service*. However, any frozen treats must be ordere
We currently accept all major credit and debit cards. We also accept PayPal. We do not accept American Express.
Unfortunately, once your order has been processed it is not possible to amend it.
Yes we do, you will find our policy here.
Not yet! However, you can quickly and easily re-order via the website using the re-order button.
We can ship our products to most UK destinations as well as Jersey, Guernsey, Isle of Man and the Scottish Highlands. We cannot ship to Northern Ireland or the Republic of Ireland, unfortunately.
Our products will be packed securely in a polystyrene box and that sits tightly inside an outer cardboard box. The majority of our packaging is widely recyclable.
We will dispatch your order in the following way:. If you order 36kg, for example, you would receive 1 x double box (24kg) and 1 x single box (12kg). For optimum shipping, we would recommend ordering in quantities of 10s or 12s.
Yes, we do! Just place your order in the usual way and select the Click and Collect option at the checkout. This method will only be available for postcodes within a 20 mile radius of our HQ, in Frimley, Surrey. Our team will ensure your order will
We currently offer two sizes of tubs:. We find that many of our customers end up buying a freezer just for their pet!