We will ship your order directly from our warehouse to your specified shipping address, therefore, your frozen food products should arrive frozen. Once it arrives, we recommend transferring the tubs into your freezer as soon as you can. You can alway
Natural Instinct frozen raw food must be kept in the freezer until required. When you are ready to use the food, you need to defrost it in your fridge 24-48 hours before feeding. When defrosted in the fridge, the food should keep fresh for up to 4 da
Always defrost in the fridge. Once a tub of raw pet food has been defrosted in the fridge, it should keep fresh for up to 4 days. This can differ between products so please be sure to check the packaging. When transitioning your pet onto Natural Inst
Storage guidelines can be found on the packaging for all of our treats. If you have purchased any of our dehydrated Ambient Treats, these need to be stored in a dry place, avoiding direct sunlight so storing in a kitchen cupboard, for example, would
Dehydrated treats can be fed from frozen or defrosted. If they are defrosted in the fridge, they will keep for up to 4 days. Store in the fridge once defrosted. Raw treats such as bones, necks and carcasses can be fed from frozen but if you wish to d
Natural Instinct raw pet food will keep for up to 9 months from the date of production. Once defrosted most of our recipes will last up to four days in the fridge. There are some exceptions so please remember to check the storage instructions on the