What courier do you use?Updated a month ago

You can choose between DPD and DHL to deliver our yummy raw pet food to you. Here are some things to bear in mind:

• On the delivery date, you will receive a tracking link from your chosen courier – you can upload any specific delivery instructions, and the driver will do their best to follow these.
• You should receive a 1-hour delivery slot via text or email from your chosen courier. Please remember this is a guide only; we cannot be responsible for the courier driver arriving earlier or later – they will no doubt have a busy schedule and much of their day will depend on traffic!  
• You do not need to be home for the courier to deliver your order. It will be left in a safe place. Use the courier app to specify your safe place location or via the tracking link email.
• Please do not change the delivery date with the courier– our products are perishable. The couriers cannot store or deliver at a later date. The food will be destroyed if they receive a request to change the date, and we cannot ship a replacement order to you.