We currently use DHL to deliver our yummy raw pet food to you. Here are some things to bear in mind:

<p id="isPasted" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin: 0.5rem 0px 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We currently use DHL to deliver our yummy raw pet food to you. Here are some things to bear in mind:</p><ul><li style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin-top: 0.5rem; margin-right: 0px; margin-bottom: 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">On the delivery date, you will receive a tracking link from DHL &#x2013; you can upload any specific delivery instructions and the DHL driver will do their best to follow these.</li><li style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin-top: 0.5rem; margin-right: 0px; margin-bottom: 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You should receive a 1 hour delivery slot via text or email from DHL. Please remember this is a guide only; we cannot be responsible for the DHL driver arriving earlier or later &#x2013; they will no doubt have a busy schedule and much of their day will depend on traffic! &#xA0;</li><li style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin-top: 0.5rem; margin-right: 0px; margin-bottom: 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You do not need to be home for DHL to deliver your order. It will be left in a safe place. &#xA0;Use the DHL app to specify your safe place location or via the tracking link email.</li><li style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin-top: 0.5rem; margin-right: 0px; margin-bottom: 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>Please do not change the delivery date with DHL</strong> &#x2013; our products are perishable. DHL cannot store or deliver at a later date. The food will be destroyed if they receive a request to change the date and we cannot ship a replacement order to you.</li></ul>

What courier do you use?

Our team will work hard to pick, pack and ship your order the same day for delivery the next day (excluding Bank Holidays). We will endeavour to adhere to the below but it may not always be possible. Rest assured your order will always be stored in a

<div>Our team will work hard to pick, pack and ship your order the same day for delivery the next day (excluding Bank Holidays).&#xA0;<strong id="isPasted">We will endeavour to adhere to the below but it may not always be possible.&#xA0;</strong>Rest assured your order will always be stored in a freezer before it is dispatched.<br><br>Our cut off times for deliveries are:</div><ul><li>Orders placed <strong>before 1pm Monday to Thursday - next day delivery</strong></li><li>Orders placed <strong>after 1pm Thursday and before 1pm on Saturday - delivery Monday</strong> (excluding Bank Holidays)</li><li>If you require a <strong>Saturday delivery</strong> please ensure you <strong>place your order by 12pm Friday&#xA0;</strong>(additional shipping costs apply)</li></ul><div>Please do bear in mind there are some postcode exceptions and deliveries to the following destinations will take approximately two working days:-</div><ul><li>Jersey</li><li>Guernsey</li><li>Isle of Man</li><li>Scottish Highlands</li></ul><div><br></div>

Do you offer next day delivery?

DHL are able to offer the following additional services, which you can select when placing your order either via our website or over the telephone.DHL 10.30am (7am-10.30am) – extra £3.50 per boxDHL 12pm (7am-12pm) - extra £2.50 per boxDHL Saturday De

<div>DHL are able to offer the following additional services, which you can select when placing your order either via our website or over the telephone.</div><div><br></div><ul><li>DHL 10.30am (7am-10.30am) &#x2013; extra &#xA3;3.50 per box</li><li>DHL 12pm (7am-12pm) - extra &#xA3;2.50 per box</li><li>DHL Saturday Delivery (7am-7pm) &#x2013; extra &#xA3;5.00 per box</li></ul><div><br></div><div>Please note, this is only applicable to mainland GB postcodes. If you live in the Scottish Highlands, Jersey, Guernsey or Isle of Man, you cannot select a time slot.</div>

Can I pay for a specific delivery time?

A friendly member of our team will respond as soon as possible!

Natural Instinct

Courier and delivery lead times

Shipping & Delivery

General Order & Shipping FAQs

What is Natural Instinct raw food?

What ingredients do you use in your recipes?

Is it more expensive to feed Natural Instinct?

Is it safe for my dog to eat bones?

What is the bone content in Natural Instinct raw pet food?

Why do you not include offal in all your recipes?

Do you have 80:10:10 recipes?

Do I need to add supplements or other food to Natural Instinct raw pet food?

Can I feed my pet pasta or rice with Natural Instinct pet food?

All About Raw

Can I just order treats?

What payment methods do you accept?

Can I amend or cancel my order once it has been processed?

Do you have a returns and refund policy?

Do you offer a subscription service?

Where do you deliver to?

How will my order arrive?

How much fits in a box?

Do you offer a Click and Collect Service?

How much will fit in my freezer?

Ordering FAQs

What are the delivery charges to GB?

What is the minimum amount I have to order?

Non-Frozen Orders

Great Britain

How much is the delivery cost and how long will it take to arrive?

Jersey & Guernsey

Isle of Man

Scottish Highlands

How do I make the transition?

Can I change to raw food immediately?

Once the transition is made can I feed kibble with raw ongoing?

When can I introduce recreational bones to my dog's diet?

Can my dog have any of Natural Instinct's treats during the transition?

My dog seems hungrier on the raw diet then they did before, what can I do?

Fussy Feline? We can help!

Transition to Raw

How much should I feed my dog?

How much should I feed my puppy?

What should I feed my puppy?

When can my puppy transition on to adult food?

Can I feed my puppy bones and treats?

Dogs & Puppies

What are your tubs made from?

Are the outer cardboard box and the sleeves recyclable?

Are you reviewing packaging alternatives?

Packaging

Why is my dog being sick?

Will my dog get worms from eating raw food?

My dog is overweight, what should I do?

My dog has allergies, can I feed Natural Instinct raw pet food?

My dog has runny stools and my vet wants to put him on a special formulated dry food, can I feed Natural Instinct instead?