You can choose between DPD and DHL to deliver our yummy raw pet food to you. Here are some things to bear in mind:

<p id="isPasted" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin: 0.5rem 0px 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can choose between DPD and DHL to deliver our yummy raw pet food to you. Here are some things to bear in mind:<ul><li style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin-top: 0.5rem; margin-right: 0px; margin-bottom: 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">On the delivery date, you will receive a tracking link from your chosen courier &#x2013; you can upload any specific delivery instructions, and the driver will do their best to follow these.</li><li style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin-top: 0.5rem; margin-right: 0px; margin-bottom: 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You should receive a 1-hour delivery slot via text or email from your chosen courier. Please remember this is a guide only; we cannot be responsible for the courier driver arriving earlier or later &#x2013; they will no doubt have a busy schedule and much of their day will depend on traffic! &#xA0;</li><li style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin-top: 0.5rem; margin-right: 0px; margin-bottom: 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You do not need to be home for the courier to deliver your order. It will be left in a safe place. Use the courier app to specify your safe place location or via the tracking link email.</li><li style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin-top: 0.5rem; margin-right: 0px; margin-bottom: 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please do not change the delivery date with the courier&#x2013; our products are perishable. The couriers cannot store or deliver at a later date. The food will be destroyed if they receive a request to change the date, and we cannot ship a replacement order to you.</li></ul>

What courier do you use?

At checkout, you'll be able to select your preferred dispatch date. Your order will be sent on this date via next-day courier delivery (2 days for the Scottish Highlands, Islands, and certain other postcodes). This means you should expect your order

At checkout, you&apos;ll be able to select your preferred dispatch date. Your order will be sent on this date via next-day courier delivery (2 days for the Scottish Highlands, Islands, and certain other postcodes). This means you should expect your order to arrive the day after it has been dispatched.Please note: Courier capacities and cut-off times apply, so your order may leave us a day or two after you place it. During busier times, we may reach capacity with our couriers earlier in the day, particularly after Bank Holidays. We suggest you order as early as possible, as we can&apos;t always adhere to our usual cut-off time.Keep an eye out for your dispatch confirmation and courier notifications (by email or text) for the most accurate updates on when your order will arrive.Please do bear in mind that there are some postcode exceptions, and deliveries to the following destinations will take approximately two working days:<ul><li style="font-size: 16px;">Jersey</li><li style="font-size: 16px;">Guernsey</li><li style="font-size: 16px;">Isle of Man</li><li style="font-size: 16px;">Scottish Highlands</li></ul>

Do you offer next day delivery?

A friendly member of our team will respond as soon as possible!

Natural Instinct

Courier and delivery lead times

Shipping & Delivery

General Order & Shipping FAQs

What is Natural Instinct raw food?

What ingredients do you use in your recipes?

Is it more expensive to feed Natural Instinct?

Is it safe for my dog to eat bones?

What is the bone content in Natural Instinct raw pet food?

Why do you not include offal in all your recipes?

Do you have 80:10:10 recipes?

Do I need to add supplements or other food to Natural Instinct raw pet food?

Can I feed my pet pasta or rice with Natural Instinct pet food?

All About Raw

Can I just order treats?

What payment methods do you accept?

Can I amend or cancel my order once it has been processed?

Do you have a returns and refund policy?

Do you offer a subscription service?

Where do you deliver to?

How will my order arrive?

How much fits in a box?

Do you offer a Click and Collect Service?

How much will fit in my freezer?

Ordering FAQs

What are the delivery charges to GB?

What is the minimum amount I have to order?

Non-Frozen Orders

Great Britain

How much is the delivery cost and how long will it take to arrive?

Jersey & Guernsey

Isle of Man

Scottish Highlands

How do I make the transition?

Can I change to raw food immediately?

Once the transition is made can I feed kibble with raw ongoing?

When can I introduce recreational bones to my dog's diet?

Can my dog have any of Natural Instinct's treats during the transition?

My dog seems hungrier on the raw diet then they did before, what can I do?

Fussy Feline? We can help!

Transition to Raw

How much should I feed my dog?

How much should I feed my puppy?

What should I feed my puppy?

When can my puppy transition on to adult food?

Can I feed my puppy bones and treats?

Dogs & Puppies

What are your tubs made from?

Are the outer cardboard box and the sleeves recyclable?

Are you reviewing packaging alternatives?

Packaging

Why is my dog being sick?

Will my dog get worms from eating raw food?

My dog is overweight, what should I do?

My dog has allergies, can I feed Natural Instinct raw pet food?

My dog has runny stools and my vet wants to put him on a special formulated dry food, can I feed Natural Instinct instead?

A Dog's Health

How much should I feed my cat?

What recipes are suitable for my cat?

What should I feed my kitten?

How much should I feed my kitten?

How often should I feed my kitten?

When can my kitten transition on to adult food?

Can I feed my cat or kitten treats?

Cats and Kittens

Will my order arrive frozen?

How should I store Natural Instinct frozen raw pet food?

How should I defrost Natural Instinct raw pet food?

How should I store Natural Instinct treats?

Can I feed treats frozen or should they be defrosted?

How long will Natural Instinct raw pet food and treats last?

Storing & Defrosting

Where will I find the best before date and batch number?

How should I handle Natural Instinct raw pet food?

What Regulations do you follow?

Do I need to cook Natural Instinct raw pet food before feeding to my pet?

What if my pet doesn’t eat all of the food at their mealtime?

Preparation & Safety

Food Storage & Preparation

What is the subscription service?

How do I start a subscription?

Which products are available for subscription?

Getting Started On Subscription

Can I include other items in my first order?

Can I change the products in my subscription?

Can I subscribe to treats?

Subscription Orders & Products

How do I manage my subscription?

Can I change how often my subscription is delivered?

Can I skip a delivery or pause my subscription?

How do I cancel my subscription?

Managing Your Subscription

When will I be charged?

What happens if my payment fails?

Can I update my payment details?

Billing & Payments

Subscription