This service is used for all orders containing only non-frozen items, such as our Ambient Treats, Zoolac, Natural Boost and Dog Waste Bags. DHL dried delivery. DPD dried delivery

<h3 id="dried-delivery"><span style="font-family: Inter; font-size: 15px;"><u>Dried Delivery</u></span></h3><p><span style="color: rgb(55, 55, 52); font-family: Inter; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">This service is used for all orders containing <strong>only&#xA0;</strong>non-frozen items, such as our Ambient Treats, Zoolac, Natural Boost and Dog Waste Bags.</span><span style="color: rgb(55, 55, 52); font-family: Inter; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;</span></p><p><span style="font-size: 15px;"><u><strong>DHL dried delivery</strong></u></span></p><table id="isPasted" style="width: 32%; margin-right: calc(68%);" class="fr-table-selection-hover"><tbody><tr><td style="width: 43.4975%; text-align: justify;"><div style="text-align: center;"><strong>Spend</strong></div></td><td style="width: 56.0541%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;"><strong>Delivery charge</strong></span></div></td></tr><tr><td style="width: 43.4975%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">Under &#xA3;20</span></div></td><td style="width: 56.0541%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">&#xA3;5.50</span></div></td></tr><tr><td style="width: 43.4975%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">&#xA3;20+</span></div></td><td style="width: 56.0541%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">FREE</span></div></td></tr></tbody></table><p><br></p><p id="isPasted"><span style="font-size: 15px;"><u><strong>DPD dried delivery</strong></u></span></p><table style="width: 32%; margin-right: calc(68%);"><tbody><tr><td style="width: 43.4975%; text-align: justify;"><div style="text-align: center;"><strong>Spend</strong></div></td><td style="width: 56.0541%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;"><strong>Delivery charge</strong></span></div></td></tr><tr><td style="width: 43.4975%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">Under &#xA3;20</span></div></td><td style="width: 56.0541%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">&#xA3;7.50</span></div></td></tr><tr><td style="width: 43.4975%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">&#xA3;20+</span></div></td><td style="width: 56.0541%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">FREE</span></div></td></tr></tbody></table><p><span style="font-family: Inter;"><br></span></p><h3 id="isPasted"><span style="font-family: Inter; font-size: 15px;"><u>For DHL standard frozen delivery*:&#xA0;</u></span></h3><table style="width: 32%; margin-right: calc(68%);"><tbody><tr><td style="width: 43.4975%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;"><strong>Weight</strong></span></div></td><td style="width: 56.0541%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;"><strong>Delivery charge</strong></span></div></td></tr><tr><td style="width: 43.4975%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">5-9kg</span></div></td><td style="width: 56.0541%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">&#xA3;7.50</span></div></td></tr><tr><td style="width: 43.4975%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">10kg+</span></div></td><td style="width: 56.0541%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">FREE</span></div></td></tr></tbody></table><h3 id><br></h3><h3 id="isPasted"><span style="font-family: Inter; font-size: 15px;"><u>For DPD standard frozen delivery*:&#xA0;</u></span></h3><table style="width: 32%; margin-right: calc(68%);"><tbody><tr><td style="width: 43.4975%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;"><strong>Weight</strong></span></div></td><td style="width: 56.0541%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;"><strong>Delivery charge</strong></span></div></td></tr><tr><td style="width: 43.4975%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">5-9kg</span></div></td><td style="width: 56.0541%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">&#xA3;9.50</span></div></td></tr><tr><td style="width: 43.4975%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">10kg+</span></div></td><td style="width: 56.0541%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">FREE</span></div></td></tr></tbody></table><p><span style="font-family: Inter;"><br></span></p><h3 id="isPasted"><span style="font-family: Inter; font-size: 15px;"><u>For DPD Saturday delivery*:&#xA0;</u></span></h3><table style="width: 32%; margin-right: calc(68%);" id="isPasted"><tbody><tr><td style="width: 43.4975%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;"><strong>Weight</strong></span></div></td><td style="width: 56.0541%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;"><strong>Delivery charge</strong></span></div></td></tr><tr><td style="width: 43.4975%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">5-9kg</span></div></td><td style="width: 56.0541%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">&#xA3;14.50</span></div></td></tr><tr><td style="width: 43.4975%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">10kg+</span></div></td><td style="width: 56.0541%; text-align: justify;"><div style="text-align: center;"><span style="font-family: Inter;">&#xA3;5.00</span></div></td></tr></tbody></table><p><br></p><p><span id="isPasted" style="color: rgb(55, 55, 52); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">*Excludes the Isle of Man, Channel Islands and Scottish Highlands. Please note, we cannot ship to Northern Ireland or Republic of Ireland. Prices of shipping are subject to change and are up to date as of May 2024.</span></p>

What are the delivery charges to GB?

Our minimum order weight for delivery is 5kg of food. This is to ensure the food remains frozen during transit. Our system will not allow you to process an order for less weight than this unless you are using the Click and Collect option

<p><span data-contrast="auto" id="isPasted" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">Our minimum order weight&#xA0;</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">for delivery&#xA0;</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">is 5kg of food</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">. This</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">&#xA0;is to ensure the food</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">&#xA0;remains frozen during transit. Our system will not allow you to process an order for less weight than this</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">&#xA0;unless you are using the Click and Collect option</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">. &#xA0;</span></span></p><p><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">If you&#xA0;</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">do not have enough space to store 5kg of food, then we su</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">ggest you visit a local stockist or visit our store in Frimley</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">&#xA0;where you can buy less than 5kg.</span></span><span data-contrast="auto" lang="EN-GB" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;">&#xA0;&#xA0;</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:276}" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;</span></p>

What is the minimum amount I have to order?

Dried Delivery* - this service is used for all orders containing only non-frozen items, such as our Ambient Treats and Zoolac Propaste. If your order contains £20 or more non-frozen items, you will receive free shipping on our DHL and DPD dried servi

<p><span id="isPasted" style="color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Dried Delivery* - this service is used for all orders containing <strong>only&#xA0;</strong>non-frozen items, such as our Ambient Treats and Zoolac Propaste.</span></p><p><span style="color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If your order contains &#xA3;20 or more non-frozen items, you will receive free shipping on our DHL and DPD dried service.</span></p><p><span style="color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.5798px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Any non-frozen orders under &#xA3;20 will be charged at a flat rate of &#xA3;5.50 with DHL or &#xA3;7.50 with DPD.</span></p><p><br></p><p><span id="isPasted">*This service is not applicable to Jersey, Guernsey, Scottish Highlands or Isle of Man. Prices of shipping are subject to change and are up to date as of May 2024.</span></p>

Non-Frozen Orders

A friendly member of our team will respond as soon as possible!

Natural Instinct

Great Britain

Shipping & Delivery

What is Natural Instinct raw food?

What ingredients do you use in your recipes?

Is it more expensive to feed Natural Instinct?

Is it safe for my dog to eat bones?

What is the bone content in Natural Instinct raw pet food?

Why do you not include offal in all your recipes?

Do you have 80:10:10 recipes?

Do I need to add supplements or other food to Natural Instinct raw pet food?

Can I feed my pet pasta or rice with Natural Instinct pet food?

All About Raw

Can I just order treats?

What payment methods do you accept?

Can I amend or cancel my order once it has been processed?

Do you have a returns and refund policy?

Do you offer a subscription service?

Where do you deliver to?

How will my order arrive?

How much fits in a box?

Do you offer a Click and Collect Service?

How much will fit in my freezer?

Ordering FAQs

What courier do you use?

Do you offer next day delivery?

Courier and delivery lead times

General Order & Shipping FAQs

How much is the delivery cost and how long will it take to arrive?

Jersey & Guernsey

Isle of Man

Scottish Highlands

How do I make the transition?

Can I change to raw food immediately?

Once the transition is made can I feed kibble with raw ongoing?

When can I introduce recreational bones to my dog's diet?

Can my dog have any of Natural Instinct's treats during the transition?

My dog seems hungrier on the raw diet then they did before, what can I do?

Fussy Feline? We can help!

Transition to Raw

How much should I feed my dog?

How much should I feed my puppy?

What should I feed my puppy?

When can my puppy transition on to adult food?

Can I feed my puppy bones and treats?

Dogs & Puppies

What are your tubs made from?

Are the outer cardboard box and the sleeves recyclable?

Are you reviewing packaging alternatives?

Packaging

Why is my dog being sick?

Will my dog get worms from eating raw food?

My dog is overweight, what should I do?

My dog has allergies, can I feed Natural Instinct raw pet food?

My dog has runny stools and my vet wants to put him on a special formulated dry food, can I feed Natural Instinct instead?