The Raw Rewards Trail is a rewards program from Natural Instinct designed to give back to our loyal customers. By purchasing products on our website, users can earn Trail Tokens which can be redeemed for discounts on future purchases.
Joining is easy! Simply register as a customer on our website at naturalinstinct.com, and you’ll be automatically enrolled in The Raw Rewards Trail. There’s no separate signup process required.
The Raw Rewards Trail is open to all full-paying customers.
To earn Trail Tokens, make qualifying purchases through your registered account on naturalinstinct.com. You’ll receive a specified number of Trail Tokens per purchase, which will be credited to your account at the time of purchase.
You can check your current Trail Tokens balance by logging into your account on naturalinstinct.com and visiting The Raw Rewards Trail. Here, you can also check whether Trail Tokens are in a "pending" or "available" status.
To redeem your Trail Tokens, visit The Raw Rewards Trail page and scroll down to The Raw Rewards Trail to browse the available rewards. If you have enough points, you can redeem a reward by clicking on your chosen reward and pressing redeem. You will
Once you’ve accumulated 500 Trail Tokens, you can redeem a voucher code for a £5 discount on future purchases. If you have enough points you may be able to redeem other rewards such as free product vouchersVoucher codes cannot be redeemed for cash, g
Trail Tokens may expire after 12 months of inactivity. Additionally, unused voucher codes expire within 30 days of issue. Stay active in the program to retain your Trail Tokens and rewards and be sure to redeem Trail Tokens and codes in a timely mann
No, The Raw Rewards Trail voucher codes cannot be combined with other promotions, discounts, or loyalty schemes.
No, Trail Tokens earned through The Raw Rewards Trail are non-transferable and cannot be combined with Trail Tokens from another account.
If you notice any issues with your Trail Tokens balance, please contact our Customer Service team through [email protected] or on 01276 608500. We’ll be happy to help resolve any discrepancies.
No, Trail Tokens are only awarded for purchases made after you join The Raw Rewards Trail. Unfortunately, we cannot apply Trail Tokens retroactively to past purchases.
Trail Tokens for qualifying purchases are typically credited to your account at the time of purchase but go into a pending state for 10 days. After this period, the approved points can be used. If you don’t see your Trail Tokens after this time, plea
No, once Trail Tokens have been redeemed and a voucher code issued, the redemption cannot be reversed or refunded. Be sure to confirm your redemption before completing the transaction.
Currently, there is no maximum limit to the Trail Tokens you can earn. However, this policy may be subject to change, so be sure to check our Terms and Conditions page for any updates.
Qualifying purchases are those made through your account on naturalinstinct.com. Occasionally, we may offer additional opportunities to earn Trail Tokens through special activities or promotions. Check The Raw Rewards Trail page for details on qualif
If your voucher code is not working at checkout, double-check that it hasn’t expired and that it meets the terms for redemption. If you still encounter issues, please reach out to our Customer Service team for assistance on [email protected]
Log in to your account on naturalinstinct.com and visit The Raw Rewards Trail section. Here, you can view your Trail Tokens balance and check whether Trail Tokens are in a "pending" or "available" status.
The "pending" status refers to the 10-day approval period for Trail Tokens. During this time, Trail Tokens remain unavailable for use while we verify purchases and ensure there are no issues, such as cancellations or refunds. Trail Tokens are only aw
If you receive a refund for an item, any Trail Tokens earned on that purchase will be deducted from your account. If an item is refunded within the 10-day approval period, the pending Trail Tokens associated with that purchase will not be added to yo
Trail Tokens may expire after 12 months of inactivity. Additionally, unused voucher codes expire within 30 days of issue. Stay active in the program to retain your Trail Tokens and rewards and be sure to redeem Trail Tokens and codes in a timely mann
Referral codes only work for new customers. If you refer a friend who hasn’t shopped with us before, they’ll receive 500 Trail Tokens via email to use on a minimum spend of £50. If your friend places an order with your referral code, you’ll also rece
Your pet’s birthday Trail Tokens will be automatically added to your account on their birthday if you’ve entered their date of birth on your rewards account.